Return Policy

Last updated: November 14, 2024

(617) 935-8722 Ads United is committed to ensuring customer satisfaction. If you are not satisfied with our products or services, we are here to help with returns or exchanges. This return policy describes the conditions and procedures for return requests.

1. Return Eligibility

To be eligible for a return, you must submit a request within the specified period from the purchase date and meet these conditions:

  • The product or service must be in its original condition.
  • You must provide proof of purchase, such as an invoice or order number.
  • You must have attempted to resolve the issue with our customer service department.

2. Return Process

To request a return:

  1. Contact our customer service department by email or phone.
  2. Provide your order details and the reason for your return request.
  3. Send required documents, such as invoices or screenshots.

Our team will evaluate your request and inform you of the result within 7 business days.

3. Partial Refunds

In certain cases, we may offer a partial refund:

  • If the product has been partially used or damaged.
  • For special promotion or discounted items.

4. Exceptions

Returns are not possible in these cases:

  • Downloaded or used digital products.
  • Customized or special orders.
  • Items purchased during final sale or liquidation.

5. Refund Method

If approved, the refund will be processed as follows:

  • The refund will be made to the original payment method.
  • Processing may take 7 to 10 business days.
  • We are not responsible for delays caused by your bank or credit card company.

6. Exchange Policy

If you want to exchange a product or service:

  1. Contact our customer service department with your order details.
  2. Specify the reason for the exchange.
  3. Our team will assist you with the entire exchange process.

7. Contact Us

For any questions or assistance regarding returns or exchanges, please don't hesitate to contact us:

  • Email: hello@ads-united.org
  • Phone: (617) 935-8722
  • Address: 1825 Innovation Gateway Boston, MA 02110 United States
Important note: This return policy is valid according to your purchase terms and United States laws. We may occasionally update this policy, so we recommend checking it regularly.